Privacy Policy

Last Updated: February 20, 2026

Our Commitment to Privacy

At AI Smart Hub, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information when you use our AI-powered customer engagement platform.

1. Information We Collect

1.1 Information You Provide

When you sign up for AI Smart Hub, we collect:

• Name and email address
• Business name and information
• Payment information (processed securely via Paystack)
• Customer data you upload (leads, chat history, etc.)

1.2 Information Automatically Collected

When you use our service, we automatically collect:

• Chat transcripts between your business and customers
• Usage data (features used, time spent, etc.)
• Device and browser information
• IP address and location data

2. How We Use Your Information

We use your information to:

• Provide and improve our AI services
• Train and customize your AI assistant
• Analyze customer sentiment and trends
• Send important updates and notifications
• Process payments and prevent fraud
• Comply with legal obligations

3. Data Storage and Security

All data is stored securely using industry-standard encryption. We use:

• 256-bit SSL/TLS encryption for all data in transit
• Encrypted databases for data at rest
• Regular security audits and penetration testing
• Strict access controls and authentication

4. AI and Machine Learning

Your chat data is used to train and improve your specific AI assistant. We do not use your customer data to train models for other businesses. You can request deletion of all your data at any time.

5. Third-Party Services

We use the following third-party services:

• Cloudflare AI - For AI processing (Llama 3, LLaVA models)
• Paystack - Payment processing
• Resend - Email delivery
• SQLite - Database storage

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data and account
• Export your data
• Opt out of marketing communications

7. Data Retention

We retain your data for as long as your account is active. If you delete your account, all associated data is permanently deleted within 30 days.

8. Children's Privacy

Our service is not intended for users under 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or in-app notification.

10. Contact Us

For privacy-related questions, contact us at:

Email: privacy@aismarthub.com
Address: AI Smart Hub, 123 Tech Street, Lagos, Nigeria

By using AI Smart Hub, you agree to this Privacy Policy.